Job Description

Trainer Customer Support - North East Bristol | Up to £27k + On Call

Are you tech-savvy, people-focused, and ready for a role that mixes hands-on customer support with occasional face-to-face training?

We’re looking for a confident Trainer Customer Support Specialist to join a friendly, growing team in North East Bristol. You’ll deliver expert support from the office most of the time, with client training roughly twice a month – a change of scenery and a chance to shine in front of customers!

Why this role rocks:

Hybrid working – minimum 3 days in the office
Competitive salary up to £27k + On Call allowance
Perks: BUPA, pension, life insurance, bonus scheme, career growth
Friendly, collaborative team in a fast-growing, innovative company

What you’ll do:

Provide front-line customer support via phone, Teams, email, and support portals
Troubleshoot issues and liaise with developers to resolve them
Create/update training materials, guides, FAQs, and help documentation
Deliver occasional on-site or client-facing training sessions
Assist with system updates, user setup, and procedural documentation

We’re looking for:

1–2 years’ IT/software support experience
Excellent communication and problem-solving skills
Confidence delivering in-person training
Proficient in MS Office, basic IT troubleshooting, and image/video editing

Extras that make you shine: ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.)

Please click on apply.

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