£25,000 - £30,000 Per Annum
Full Time
Permanent
Downend, South Gloucestershire
IT
Posted 5 hours ago
Expires In 29 Days
Job Description
Are you tech-savvy, people-focused, and ready for a role that mixes hands-on customer support with occasional face-to-face training?
We’re looking for a confident Trainer Customer Support Specialist to join a friendly, growing team in North East Bristol. You’ll deliver expert support from the office most of the time, with client training roughly twice a month – a change of scenery and a chance to shine in front of customers!
Why this role rocks:
- Hybrid working – minimum 3 days in the office
- Competitive salary up to £30,000 per annum + On Call allowance (only a couple of times a month)
- Perks: BUPA, pension, life insurance, bonus scheme, career growth
- Friendly, collaborative team in a fast-growing, innovative company
What you’ll do:
- Provide front-line customer support via phone, Teams, email, and support portals
- Troubleshoot issues and liaise with developers to resolve them
- Create/update training materials, guides, FAQs, and help documentation
- Deliver occasional on-site or client-facing training sessions
- Assist with system updates, user setup, and procedural documentation
We’re looking for:
- 1–2 years’ IT/software support experience
- Excellent communication and problem-solving skills
- Confidence delivering in-person training
- Proficient in MS Office, basic IT troubleshooting, and image/video editing
Extras that make you shine: ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.)
Please click on apply.
Lucy Cressy
Lucy.Cressy@pertemps.co.uk
01179 226500
Division 043
Pertemps Bristol
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