Job Description

An exciting position has become available for a full-time Sales Administrator/ Customer Service Adviser based in Oldbury.
We are looking for a pro-active, reliable individual, who can remain calm under peaks of pressure, to join our busy team and growing company with the following attributes. The company has been established for over 30 years.

The main duties will be:

Action inbound enquiries
Make outbound calls to current and potential customers
Ensure customer queries are responded to daily via phone or email
Manage customer orders
Raise invoices using Xero
Always ensuring a proactive approach to meet customers' expectations
Ensure the best customer journey is offered with a professional attitude
Maintain a good working relationship with all customers
Dispatch of orders.
Assist at trade exhibitions, conferences and courses to promote the company's products and services

The ideal candidate will have the following skills:

Experience in a busy, fast paced environment.
Able to work confidently and calmly under pressure.
Previous administration/ customer service experience
A high level of oral and written communication skills.
Excellent telephone manner
Excellent attention to detail
Good computer skills including knowledge of Word, Excel and Outlook.

The package offers, 28 days annual holiday including Bank Holidays, with a 2-week annual Christmas shutdown.
Hours are 09.00 - 17.00 Monday to Friday.

Company established for over 30 years
28 days annual holiday entitlement including bank holidays
Employer contributed pension scheme
Yearly Pay Reviews
Training
Friendly environment

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