Job Description

We’re looking for an enthusiastic and customer-focused Customer Sales Advisor to support our growing Contract Catering / Compass division. In this office-based role, you’ll manage a portfolio of customers, provide outstanding service, and help drive sales performance. It’s ideal for someone who thrives in a fast-paced, sales-driven environment and enjoys building long-lasting client relationships.

🔑 Key Responsibilities

Answer incoming calls within 3 rings
Respond to customer emails within 24 hours
Action credit control notes within 48 hours
Accurately process customer orders and minimise errors
Create quotations within 48 hours and look to maximise spend
Keep internal systems updated with accurate and relevant information
Identify new business opportunities from inbound and outbound calls
Promote exclusive brand products where appropriate
Offer suitable alternative products to avoid backorders
Manage customer communication around backorders professionally
Use marketing materials to support customer engagement and conversion
Handle live chat in accordance with the team rota
Provide support to National Account Managers and Executives with product sourcing, tenders, etc.
Make proactive outbound calls to trading customers to generate sales
Work to and achieve agreed KPIs
Attend regular one-to-ones to review performance and training needs
Follow all procedures as outlined in the Sales Desk Quality Manual
Maintain a positive and professional attitude at all times

👤 Person Specification✅ Essential Attributes

Excellent communication skills – both verbal and written
Confident using computers and technology
Previous experience in a customer service or office-based sales environment
Comfortable with both incoming and outgoing phone calls
Exceptional attention to detail and accuracy
Ability to meet targets and manage workload effectively
Strong organisational skills and time management
Self-motivated and able to work both independently and as part of a team
Positive attitude and willingness to learn

🌟 Desirable Attributes

Knowledge of the catering equipment or foodservice industry
Experience in meeting revenue targets and KPIs
Strong analytical and administrative abilities
Tenacious, methodical, and structured approach
Adaptable and open to change
Willingness to work additional hours when needed
Honest, enthusiastic, and reliable

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Customer Sales Advisor

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