Customer Service Executive

Customer Service Executive

 Location: Hurley 

Contract: Full time - Temp- to- Perm

Hourly Wage: £13.50-£14
 
Role Purpose
 
We are seeking a proactive and organised Customer Service Executive to support our forklift service operations. This role is central to coordinating customer communication relating to servicing, repairs, and breakdowns, ensuring jobs progress smoothly from quotation through to completion.

 
You will act as a key point of contact between customers, field service engineers, parts suppliers, and internal teams, providing clear updates, chasing approvals, and helping to minimise customer downtime while delivering excellent service.

 
Key Responsibilities
 
Service Quotes & Authorisations 

•  Chase outstanding service, repair, and breakdown quotations with engineers, suppliers, and internal teams
•  Issue quotations to customers and proactively follow up to secure timely approval
•  Clearly explain repair requirements, costs, and expected timescales
•  Accurately record customer authorisations prior to work commencing

Job Status & Breakdown Coordination 

•  Provide regular, clear updates to customers from initial call-out through to job completion
•  Liaise with the service team to confirm attendance, diagnostics, parts availability, and repair progress
•  Promptly communicate any delays, additional works, or changes to scope
•  Support breakdown prioritisation to minimise customer downtime

 
Administration & Systems 

•  Raise and manage job cards for servicing, repairs, and breakdowns
•  Maintain accurate job notes, statuses, and communications within service management systems
•  Confirm job completion details to support timely and accurate invoicing
•  Ensure service records are maintained in line with internal processes and compliance requirements

 
Customer Service & Relationship Management 

•  Deliver a professional, responsive, and solution-focused customer experience
•  Manage customer expectations, particularly during urgent or breakdown situations
•  Handle service-related queries and escalate technical or commercial issues when required
•  Build strong working relationships with customers, engineers, and suppliers

About You 

•  Previous experience in a customer service, service coordination, or service administration role (engineering, plant, forklift, or automotive environment desirable)
•  Strong communication skills with the ability to explain technical information clearly
•  Highly organised with excellent attention to detail
•  Confident using service management or CRM systems
•  Calm under pressure with a customer-first mindset

If you are interested please click apply now or send your CV to tamworth@pertemps.co.uk