Job Description

Job Title: Retail Assistant

Location: Edinburgh
Salary: £13.60 per hour
Shifts: Monday to Friday, 9am–4pm
Contract: Permanent

We are seeking a motivated and customer-focused Retail Assistant to join our client’s team in Edinburgh. The successful candidate will play a key role in delivering excellent service to customers both face-to-face and over the phone, maintaining stock levels, and supporting the day-to-day running of the business.

Key Responsibilities:

Provide outstanding customer service in person and over the phone.
Handle cash and operate till systems accurately.
Offer knowledgeable advice on products and services.
Process customer orders, purchases, and returns efficiently.
Maintain and manage stock levels within your area of responsibility.
Take a proactive approach to sales opportunities, identifying ways to grow business and enhance the customer experience.
Ensure the store is clean, organised, and well-presented at all times.
Support colleagues and contribute to a positive team environment.
Assist with stock deliveries and manual handling – heavy lifting may be required.

Essential Requirements

Must be computer literate.
Comfortable speaking with customers both face-to-face and over the phone.
Experience in cash handling and operating till systems.
Excellent communication and interpersonal skills.
Reliable, enthusiastic, and able to work independently and as part of a team.
Physically capable of performing manual handling tasks.

Desirable Requirements

Forklift experience or valid forklift licence.
Full UK driving licence.
Previous experience in a retail, trade counter, or merchant environment.

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