£13.83 Per Hour
Full Time
Temporary
Exeter, Devon
Administration
Posted 1 hour ago
Expires In 29 Days
Job Description
Location: Exeter
Hours: 37 hours per week, Monday – Friday 9:00 – 17:00
Contract Length: ASAP – end of March 2026
Pay Rate: £13.83
About the Role
We are recruiting two Planning Administrators to join a busy Planning team based in Exeter on a temporary basis. These roles play a key part in the no-access repairs process, helping to reduce missed appointments and support the delivery of an efficient, customer-focused service.
This is an excellent opportunity for experienced administrators who enjoy working with data, liaising with multiple teams, and communicating confidently with customers.
Key Responsibilities
- Processing no-access repair cases on Civica from start to finish with accuracy
- Working closely with Customer Services, Enforcement, Housing, and Planning teams
- Providing general administrative support to the Planning team
- Understanding and applying legislation relating to no-access repairs
- Keeping system and process knowledge up to date and compliant
- Checking and updating customer contact details and investigating booking issues
- Delivering a high-quality, customer-focused service
- Producing daily reports on no-access KPIs and identifying trends using Microsoft Excel
- Confidently engaging with customers and internal stakeholders regarding access for repairs
The successful candidate will have:
- Strong administrative experience
- Excellent attention to detail
- Previous data entry experience
- Customer service experience
- Clear and confident verbal and written communication skills
- The confidence to have open and professional conversations with customers and colleagues
- Experience using a range of IT systems, including Outlook, Excel, and Microsoft Teams
Apply Today or for any further information contact Pertemps 01278554226 and ask to speak with Matt
Jess Noble
jess.noble@pertemps.co.uk
01278554226
Division 139
Pertemps Bridgwater
Room 4, The Exchange
Bridgwater
Somerset
TA6 4RR
01278554226
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