Head of Operations – Installation & Service

Role Overview
Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities
• Lead and manage nationwide installation and service operations.
• Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
• Ensure all project and service documentation is completed and managed through Simpro.
• Lead, coach, and performance-manage Installation and Service teams.
• Drive continuous improvement in operational processes and quality standards.
• Manage budgets, costs, margins, and work-in-hand forecasts.
• Produce operational and financial reports and present updates to SLT.
• Act as escalation point for customer, quality, and delivery issues.
Essential Requirements
• Full clean UK driving licence.
• Minimum 7 years’ experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.
• IOSH Managing Safely (or equivalent).
• Strong leadership, planning, and communication skills.
• Commercial awareness and ability to work under pressure.
• Willingness to travel and attend out-of-hours call-outs.
• • CMI Level 6+, PRINCE2, SSSTS. - Desirable
• • CSCS/ECS, PASMA, IPAF. - Desirable
• • Manufacturer training (e.g. FLIR, Gallagher, Lenel, C-Cure etc). - Desirable