£26,000 Per Annum
Full Time
Temporary
Maidstone, Kent
Customer Service And Call Centre
Posted 12 hours ago
Expires In 28 Days
Job Description
Working Hours: Monday to Friday
Employment Type: Temporary to Permanent
Salary: £26,000 per annum
Location: Maidstone area
Main Duties:
- Handle customer orders and payments accurately via phone, email, and online channels
- Make scheduled outbound calls to encourage repeat orders
- Evaluate incoming calls and emails to determine the correct course of action—sales, support, or complaints
- Monitor and respond to daily emails and voicemails promptly
- Provide initial troubleshooting for technical queries, escalating to first-line support when necessary
- Organise reactive maintenance tasks based on customer type, liaising with the Technical Service Engineer and Senior Regional Technician
- Background in customer service and/or sales
- Team player with a collaborative mindset, focused on meeting service targets
- Skilled in complaint handling and issue resolution
- Solution-oriented with a knack for identifying root causes and long-term fixes
- Strong written and verbal communication abilities
- Capable of managing workload and achieving personal objectives
- Driven, resilient, and passionate about delivering excellent service
- Open to change, with a flexible and positive approach
- Curious and hands-on, eager to grow and develop professionally
For more information click apply now or call Maidstone on 01622 291841
Aleksandra Duda
Aleksandra.Duda@pertemps.co.uk
01622 291841
Division 310
Pertemps Maidstone
St Faiths Street
Maidstone
Kent
ME14 1LH
01622 291841
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