Customer Service Advisor

Customer Service Advisor - Remote role

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.


Responsibilities as a Customer Service Advisor:
- Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
- Booking appointments for customers as required.
- Dealing with enquiries, answering queries, calls and escalating to relevant departments.
- Deal with a high volume of calls and emails each day.
- Appropriately and sensitively deal with professionals, customers and clients.
- Always adhere to strict policies regarding confidentiality and compliance.
- Identify and escalate any issues to a relevant supervisor.
- Ensuring all information is recorded accurately on your system.

Requirements:
- A minimum of 2 years relevant customer service and support experience.
- Experience of using databases and a proficient IT user.
- Outstanding verbal and written communication skills.
- Experience working in a fast paced, customer handling environment.
- Clear understanding of confidentiality and handling sensitive information.
- Self-sufficient and a problem solver.
- Happy to undertake a DBS check.

The Role:
- Fully remote, home based (all IT equipment will be provided).
- Monday - Friday, 9am - 5pm with 1 hour for lunch.
- Salary of £24,000 - £28,000 depending on experience.


If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Jemma at the Pertemps Basingstoke Branch.