Administrator

Security Operations Centre Administrative Assistant
Location: Plymouth, Devon
Contract: Permanent, Full-time
Hours: 12-hour shifts on a 4-on, 4-off rota (flexibility may be required during critical incidents or audits)

An exciting opportunity has arisen for a Security Operations Centre (SOC) Administrative Assistant to join a rapidly expanding, nationally recognised organisation with a strong track record of growth and progression. With people and development at the heart of the business, this role offers the chance to be part of a forward-thinking company in a fast-paced, security-focused environment.

About the Role
The SOC Administrative Assistant provides essential support to the Security Operations team, ensuring the smooth running of daily activities. You will be responsible for managing communications, documentation, scheduling, data entry, reporting, and supporting the coordination of security systems, incident tracking, and compliance processes.
This role would suit someone highly organised, detail-driven, and comfortable handling sensitive information with discretion.

Key Responsibilities
Administrative Support

• Provide day-to-day administrative assistance to the Security and Loss Operations Manager and wider SOC team.
• Manage departmental correspondence including emails, reports, and documentation.
• Maintain accurate records relating to incidents, maintenance logs, and system performance.

Operational Support

• Assist with monitoring and tracking security system jobs and contractor activities.
• Update and maintain SOC databases and dashboards to ensure accurate and timely information.
• Support the coordination and documentation of incident reports, ensuring follow-up actions are completed.

Communication & Coordination

• Act as a point of contact between the SOC and internal departments such as stores, facilities, and IT.
• Assist with preparing reports and summaries for senior leadership.
• Liaise with external security service providers to support incident responses and maintenance tasks.

Person Specification
Essential

• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• High level of accuracy and attention to detail
• Ability to handle confidential information with discretion
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Calm, professional, and able to work under pressure

Desirable

• Previous administrative or coordination experience, ideally within security, facilities, or operations
• Understanding of security operations (advantageous but not essential)

What’s on Offer

• Competitive salary
• Pension scheme
• Long-service awards
• Employee discount
• Cycle-to-work scheme