Process Control Analyst

Your role will form part of the LOCC (Logistics Operational Control Centre), which is the in-house centre of excellence for the complex and diverse logistics functions within the company.

You will be working with unique cross-functional teams which balance operational demand and strategic thinking, so you will be in a position to influence decisions across different functions and different levels up to senior management and help shape what we do every day and in the future.

This is a great opportunity for the right person to progress within the business, and especially at a time when they are growing and expanding the LOCC.

What you will be doing as a Process Control Analyst

• Writing, updating, communicating and keeping version control of all LOCC Team Processes, Logistics Delivery (Driver and Supervisor) processes, relevant clean water quality processes, Bio-Recycling processes and Inventory team processes.
• Create training material related to Logistics Operational Control Centre training processes. Deliver appropriate sections of training to Logistics Operational Control Centre teams.
• You will monitor a team of Logistics Planners, utilising business data and statistical methods to provide insight into planning performance and suggest methods of improving execution and delivery.
• Present insight and recommendations to management for decision-making and strategic planning. Organise and run the Logistics daily call and present insights and issues to the wider Logistics team for resolution.
• Collate, control and develop internal/external information sources for business analysis and continuous improvement.
• Ensure that project/department milestones/goals are met and adhere to approved budgets.
• Extensive knowledge of department processes, assess and investigate process-related issues and recommend process resolution.
• Suggest changes to management using analytics to support your recommendations. Actively participate in the implementation of approved changes.

Location – Hybrid, Kemble Court, Reading

Working Hours – Monday to Friday, 36 hours per week.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Analytical and quantitative skills, and be familiar with logistics and production planning concepts.
• Computer proficiency and knowledge of databases, statistics applications and logistics programs are essential.
• Comfortable collaborating with other employees at different organisational levels and different departments/functions, encouraging them to communicate findings, give recommendations and facilitate change effectively.
• Working under pressure in an operational environment, meeting demanding targets.
• Understanding of work management processes and systems preferred.
• Excellent attention to detail and have strong IT skills in Microsoft Office.

What’s in it for you?

• Offering between £40,000 to £45,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.