Data Integrity Manager

Are you passionate about data quality and its impact on customer service and performance? Thames Water is looking for a dedicated Data Integrity Manager to lead a team of analysts and project leads focused on improving property, meter, and billing data unpinning our services to retailers and business customers.

What you will be doing as our Data Integrity Manager: you’ll play a central role in driving data and process excellence across Thames Water’s Wholesale Market Services (WMS). Leading a team focused on ensuring the accuracy and integrity of market data and delivering changes to processes and data supporting operational efficiency and compliance.

Your responsibilities will include:

• Leading a high-performing team to monitor and reconcile market data transactions with TWUL master systems.
• Creating insightful reports to identify data challenges.
• Initiating and delivering data and process improvement projects, including system enhancements and automation of manual processes.
• Organising and managing governance forums to ensure prioritisation, ownership, and successful delivery of initiatives.
• Leading impact assessments of system and process changes affecting the data environment and supporting business testing and implementation.
• Coordinating both data and broader WMS change and transformation initiatives in collaboration with digital, transformation, and business readiness teams across Retail.

Base Location: Hybrid - Clearwater Court - RG1 8DB

Hours: 36 hours per week

What you’ll bring to the role:

To thrive as our Data Integrity Manager, you’ll need a blend of technical expertise, leadership capability, and strategic thinking. We’re looking for someone who can:

• Think technically and analytically, cutting through complexity to ask the right questions and drive meaningful business outcomes.
• Communicate complex issues clearly to a range of audiences, from technical teams to senior stakeholders.
• Lead and develop a team of analysts, fostering growth and high performance.
• Demonstrate a strong track record in improving data quality and implementing effective monitoring and control processes.
• Deliver projects and programmes in data or digital environments, with proven success in achieving business targets.
• Work effectively in cross-functional teams, especially in environments focused on improving business processes and data flows.
• Build strong relationships across all levels of the business, ensuring data issues are understood and addressed.
• Exhibit excellent leadership and management skills, with the ability to motivate and collaborate with teams.
• Show exceptional listening, communication, and interpersonal skills to support a high-functioning delivery culture.
• Be highly organised and skilled in planning and presenting.
• Whilst not essential SQL, data modelling, and ETL process experience would be an advantage.

 What’s in it for you? 

• A starting salary of £70,000 and up to £80,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.