Field Engineer

This is an exciting field-based role where you’ll be out and about representing Thames Water, delivering a first-class service to our customers and contractors. As a Field Engineer, you’ll be at the heart of our operations - helping to deliver new mains and service installations, and connecting new developments to our wastewater network. Working across London and surrounding areas, you’ll travel between sites, depots, and offices, ensuring every project runs smoothly, safely, and to the highest standard.

What you’ll be doing as a Customer Performance Partner

In this role, you’ll take ownership of a variety of field-based activities to support new connections, mains installations, and wastewater network projects - ensuring work is completed safely, efficiently, and to Thames Water’s high standards. You will:

• Carry out field surveys for new connections and mains, providing accurate data to enable error-free designs.
• Conduct water regulations inspections to ensure compliance with required standards.
• Attend site and traffic management meetings, supporting the smooth delivery of connections and related works.
• Liaise with customers and internal teams to resolve issues and deliver excellent service.
• Inspect Section 104 Sewer Adoptions, Buildi Over, and new sewer connections, providing timely reports.
• Meet with contractor teams to carry out Health & Safety audits and promote safe working practices.

What you should bring to the role:

• Full training will be provided for the right candidate.
• A full UK driving licence is essential for this role, as travel across the region is a key part of the job.
• We are ideally looking for someone with traffic management, water regulations, knowledge of main laying, and water networks experience.
• Relevant technical qualifications are highly advantageous but not essential.
• Working knowledge of the clean and wastewater network would be desirable, particularly Health & Safety and Streetworks standards.
• Knowledge of NRSWA / TMA and pipe-laying/pipeline construction or some background in the plumbing industry ideally.
• Excellent communication and interpersonal skills, both written and verbal.

Hours: 38 hours per week Mon-Fri 7:30-15:36

What’s in it for you?

• A competitive Salary from £30,000 per annum dependent on experience, plus company van, phone and fuel card.
• 24 days of holiday, increasing to 28 days with service.
• Generous Pension Scheme through AON
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.