Telecoms Coordinator

As the Telecoms Coordinator, you will be responsible for ensuring the reliable, resilient, secure, and cost-optimised operation of Thames Water’s Operational Technology (OT) communications estate. This role spans both IT and OT environments and supports the digital assets at the heart of Thames Water’s 24/7 operational services. You will manage, analyse, and optimise all OT communication services, ensuring accuracy of records, minimising unnecessary spend, identifying risks, and improving systems to support a modern, resilient, data-driven networks.
Working collaboratively with OT Operations, IT, the wider OT Service & Technical team, and Digital Networks, you will act as the focal point for OT communications issues, audits, improvements, and provider interactions while driving the adoption of robust and efficient communications solutions.

What you’ll be doing as a Telecoms Coordinator

• Manage the full OT Communications Services Estate, identifying issues and implementing solutions to ensure services remain fit for purpose while minimising cost to the business.
• Review, analyse, and identify unusual spends across communication providers, ensuring rapid investigation and resolution with relevant engineers.
• Conduct regular audits of communication services, documenting findings, evidencing redundant services, coordinating approvals, and ensuring timely cessation of unnecessary services.
• Lead tariff optimisation activities to ensure minimum spend and maximum protection against unexpected usage charges.
• Maintain accurate recording and continual updating of communication services within the OT IPDB, ensuring data integrity across the OT estate.
• Act as an approver for all OT Communications services ordered via TAPS and other system administration channels.
• Create and manage accounts for communication services, ensuring correct linkage and documentation to the OT network infrastructure.
• Provide focal-point support for OT communications issues, provider notifications, and problem resolution.
• Manage communications provider portals, including periodic user and service audits and basic administrative support.
• Identify, assess, and escalate operational risks relating to communications infrastructure, contributing to the OT Risk Register.
• Deliver system improvements and support the implementation of internal OT and digital network projects, ensuring technical and cost benefits.
• Liaise and build strong relationships with Operations teams, ensuring service expectations are met and exceeded.
• Support team capability development by maintaining and delivering against a Personal Development Plan (PDP), identifying individual and team skills gaps.

Base Location: Reading, Clearwater Court – Hybrid

Working Pattern: 36 Hours

What you should bring to the role

Essential Experience

• Experience in maintenance and/or technical delivery of network equipment within a large enterprise environment.
• Strong analytical, communication, and interpersonal skills with the ability to make reactive decisions and prioritise effectively.
• Proven ability to work independently, manage stakeholders, and provide excellent customer service.
• Demonstrated problem-solving capability, balancing technical, operational, and customer considerations.

Essential Technical Skills & Qualifications

• Educated to A-level or equivalent in a relevant technical discipline.
• Proficient in troubleshooting, fault-finding, root-cause analysis, and report writing.
• A full UK driving licence.

Desirable Experience

• Experience managing conflicting demands and prioritising workloads for yourself and others.
• Experience in customer (internal or external) relationship management.
• Knowledge of the water industry, utilities sector, or similar operational environments.

Desirable Technical Skills & Qualifications

• Good knowledge of IP communications, LAN, WAN, and mobile communications, including practical application.
• Awareness or basic understanding of virtualisation/hypervisors, Microsoft OS, Linux, SQL, ASP.NET, PowerShell, CMD prompt, and ITIL v4.

What’s in it for you? 

• Competitive salary up to £65,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) 
• Performance-related pay plan directly linked to both company and individual performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.