Supply Interruptions Planner

As a Supply Interruptions Planner, you will be responsible for leading in reducing Supply Interruptions (SI) through the means of solid technical knowledge in Always in Supply (AiS) methods of mitigation in both planned and emergency activities. You will lead in identifying supply interruption issues and delivering the logistics response, ensuring optimum response times and returning as many customers as possible back into supply in a safe and responsible way before we trigger an SI penalty.

Working within the logistics team and co-ordinating Thames Water and supplier tankers and drivers and working closely with network management and planning teams to ensure the correct decisions are made and ultimately responsible for adhering to our “no regrets” approach.

What you will be doing as a Supply Interruptions Planner

This role and its responsibilities are critically important to the company at a time where the water industry faces unprecedented challenges from a Customer Service and Supply Interruptions perspective. Your key duties will include:

• Delivering a logistics response to customer water supply interruptions utilising clean tanker resource available from within Thames Water and the supply chain.
• Identifying and assessing supply interruption risks and mitigations.
• Ensuring high quality and efficient communication with other 24/7 Clean Water, Incident Management, Customer and Planning & Dispatch Shift Teams.
• Providing specialist AiS support to the wider business in relation to Clean Water System emerging risks.
• Develop AiS solutions relating to potential Supply Interruptions (SI) by geographical area.
• Developing and supporting AiS mitigation plans that minimise customer supply interruptions, supporting regulatory targets and reductions in customer complaints.
• Updating all tanker fill and infusion locations on shared corporate systems.
• Working as part of the Logistics Operational Control Centre team to provide flexible support across all logistics activities as required.

Location: Kemble Court, Reading

The 12-hour shift of 6:30 to 6:30 shift pattern is 4 days, 4 off, 3 nights, 7 off, 3 days, 4 off, 4 nights, 13 off. The shift starts on a Friday day shift.

What skills are we looking for?

To thrive in this role, the essential criteria you’ll need are:

• Demonstrate excellent communication and leadership skills.
• Experience dealing and influencing stakeholders at all levels.
• Possess an analytical and methodical mind with attention to detail.
• Experience in using Microsoft Excel and a willingness to learn technical new skills.
• Ideally, experience in incident management / incident support.
• The ability to work under pressure to meet targets in planned and emergency scenarios.
• Be highly organised, resilient and adaptable and able to manage multiple responsibilities.
• Ideally, an awareness of corporate business procedures and processes.
• Previous experience of working a mixture of days and nights on a rotational basis.

What’s in it for you?

• Offering between £40,000 to £42,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.