Analyst

We are currently an Assurance Analyst to join our Alarm Monitoring Centre (AMC).
Forming part of the Protective Security Team, you will be supporting the performance of physical security across Thames Water, ensuring our critical assets are secure. As the AMC Assurance Analyst, you will work within our Alarm Monitoring Centre (AMC) which continuously monitors the security of our estate as. The AMC is connected to remote sites through multi-face communications such as Video Surveillance Systems (VSS), Intruder Detection Systems (IDS), Electronic Access Control (EAC), ADSL line etc. The reports and insights generated will directly feed into our compliance requirements e.g. Protective Security Guidance (PSG), Water UK Security WUKSS and SEMD.

What you’ll be doing as an Analyst

• Create, upkeep and present reports that demonstrate compliance with legal requirements, including reports and requests from government agencies such as DWI or DEFRA.
• Ownership of system health, working with large data sets drawn from a number of sources to identify trends and drive system compliance.
• Design and create dashboards to present key information in an easy-to-understand format.
• Input into ESS contractor performance meetings and reports, using data insights to improve our utilisation of the third-party.
• Support continuous improvement activity, using data insights to inform and identify opportunities for operational and process improvements.
• In collaboration with the Security Systems Lead oversee maintenance requests, faults ensuring the functionality of the AMC is maintained
• Support the AMC upgrade project, to ensure successful delivery of ESS systems
• Develop key relationships with internal and external stakeholders. Specifically, using data analysis to agree and inform the strategic development of the IT Systems and security equipment deployed on sites and in the AMC.
• Responsible for delivering agreed security KPIs and adhering to agreed SLAs.

Location – Kemble Court, Reading

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• A degree or equivalent within an analytical field (e.g. Science, Maths, Geographical disciplines) or substantial work experience in a similar type of role.
• Full Drivers licence.
• Role subject to national security clearance when in post. (NSV to CTC)
• Data, Analytical and Insight experience with strong numeracy and analysis skills.
• Experience in a related discipline (i.e. Business or Data Analyst) and a wiliness to develop into a security role.
• Experience of developing and writing reports, good written communication skills.
• Strong negotiation and people influencing skills. Ability to communicate at all levels, present to an audience and build strong relationships.
• Office/Microsoft systems incl. Excel, Powerpoint and Word.
• Data analytical tools e.g. Excel, PowerQuery, SQL and PowerBI.

What’s in it for you?

• Offering between £40,000 to £48,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets.
• A wider benefits scheme, including our benefits hub, is packed with offers and information to save you money and support your well-being.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.