Strategic Field Technical Coordinator

Play a key role in delivering our capital programmes!

As a Technical Co-Ordinator, you’ll ensure effective design, coordination, and scheduling so technicians can deliver projects on time. You’ll optimise productivity, reduce repeat visits, and manage resources for efficient asset maintenance and project delivery.

This role involves collaborating across teams and service providers, building strong stakeholder relationships, and meeting KPIs while following TW standards and Calm Network protocols.

What you’ll be doing as a Strategic Field Technical Coordinator

• Management of all water network pre-requisites and activities delivered by the project support technicians to facilitate the delivery of capital and maintenance projects and programmes.
• Communicating with all stakeholders in a professional manner to ensure efficient completion of projects and maintenance programmes.
• Establish yourself as technical lead on water networks activities on complex works.
• Provision of accurate and timely information to the project support technicians in the field so that they have the knowledge to provide clear and relevant information to our customers.
• Proactively support our network operations colleagues and teams on water network activities during large asset failure and/or events.

 

Base location: Woodford - E173PR

Working pattern or hours: 38 Hours per week (Monday to Friday)
 
What you should bring to the role?

To thrive in this role, the essential criteria you’ll need is:

• High level of attention to detail with the ability to work accurately with high work volumes.
• Ability to understand the various assets on our water network system and their purpose for maintaining a stable water network.
• Proven skills of water networks competency and completion of relevant operational water networks training.
• Good presentation skills and familiarity with MS Office suite of applications
• Strong written and verbal communication skills.

Additional skills and experiences would be great to have/bring:

• Good knowledge on the processes of water networks, as well as Water Network Standards to understand and demonstrate best practice.
• Hold relevant water network qualifications to enable the writing of high-standard Permit to Work, mains isolation packs and guided method of works for respective network operations.
• Preferably experience in GIS, Meterman, Z-One, PI, SCADA, Sample Manager, MS Teams.

What’s in it for you?

• Offering a starting salary of £39,500 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Car Allowance provided. 
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.