Customer Service Coordinator

Are you organised, friendly, and confident on the phone? Do you enjoy helping customers and keeping things running smoothly?

We're looking for a Client Relations Executive to join a growing and supportive team in Horsham.

This is a great opportunity for someone with strong administrative and customer service skills who's ready to take the next step in their career. Full training will be provided - all you need is the right attitude, enthusiasm, and willingness to learn.

*Driving License required*

What You'll Be Doing

• Acting as a key point of contact for customers and engineers.
• Booking services, appointments, and ensuring jobs are scheduled correctly.
• Preparing quotes, invoices, and following up on payments.
• Maintaining clear and professional communication with clients throughout the process.
• Assisting with re-engaging old customers and handling basic queries or complaints.
• Liaising with internal teams including engineers, warehouse, and procurement to keep everything on track.
• Keeping the CRM system up to date with accurate information.

What They're Looking For

• A fast learner and eager to get stuck in.
• Personable and approachable, able to build relationships easily.
• Confident and assertive, comfortable speaking with engineers and clients alike.
• Detail-oriented with a strong eye for accuracy.
• Has a professional telephone manner and enjoys speaking to people.
• Enthusiastic, positive, and keen to develop within the company.

There's also scope for growth in this role - if you enjoy the client-facing side and show a knack for sales, there's uncapped commission potential and plenty of room to progress within the business. You'll be joining a friendly, close-knit team where your contribution is valued and your development is supported.

What's in it for you?

• Monday to Friday, 8am/8.30am - 5pm/5.30pm (rotating)
• Salary of £25,000 - £28,000pa DOE
• 6-month probation period with comprehensive training provided
• 20 days holiday + BH & Christmas shutdown
• Company social events & activities throughout the year
• Own driving license is required

If you're organised, motivated, and ready to build a long-term career in a dynamic, customer-focused role - we'd love to hear from you!