Client Support Executive

Client Support Executive
Location: Burgess Hill (Office-Based)
Salary: £13.46ph
Temporary - Full-Time

Key Responsibilities
- Manage warm leads, following up with potential clients to discuss available products and services.
- Build rapport and develop trusted relationships to convert enquiries into outcomes.
- Confidently explain technical or detailed information in clear, easy-to-understand language.
- Guide clients through the full engagement process, ensuring a positive and professional experience.
- Keep accurate records of all interactions within the CRM system.
- Support the wider team as needed and take part in a shared rota for occasional out-of-hours calls.

About You
- Excellent communication skills and confident telephone manner.
- Able to understand and simplify technical or detailed concepts for a non-technical audience.
- Friendly, persuasive, and empathetic approach to client conversations.
- Motivated and target-driven, with a proactive attitude.
- Strong organisational skills and attention to detail.
- Comfortable using CRM systems (training provided if needed).

Skills & Experience
- Previous customer engagement or client-facing experience is an advantage, but not essential.
- Positive, enthusiastic, and eager to learn.
- Full product and process training will be provided.