Productivity Team Leader
726116594

£30,000 Per Annum

Full Time

Permanent

Kettering, Northamptonshire

Manufacturing And Production

Posted 5 hours ago

Expires In 29 Days

Job Description

Job Title: Productivity Team Leader
Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent
 
About the Role:
A leading global equipment company is seeking a people-oriented and motivated Productivity Team Leader to join their team. In this role, you will lead a small team to deliver high levels of customer service across a network of customers, company stores, and end-user customers. You will act as a key point of escalation, drive team performance, and support continuous improvement initiatives.
 
Key Responsibilities:
  • Lead, motivate, and manage a team of 8+ members, acting as the main escalation point.
  • Maintain and manage predetermined service levels, ensuring a professional and high-quality service.
  • Oversee company insurance products and all aspects of SIS administration.
  • Build strong working relationships across multiple departments and stakeholders.
  • Hold regular team meetings to set expectations, provide feedback, and support development.
  • Identify and participate in continuous improvement (RCI) initiatives.
 
Required Skills & Experience:
  • Strong leadership skills with a professional and approachable manner.
  • Excellent communication and interpersonal skills, both written and verbal.
  • High competency including email, Word, Excel, and PowerPoint.
  • Ability to prioritise work, meet competing deadlines, and exercise initiative.
  • Highly accurate, detail-oriented, and organised.
  • A-level educational standard or minimum of 3 years’ relevant customer service experience.
  • Previous team leadership experience preferred.
 
Why Work Here?
  • Work with a passionate, collaborative team in a respected global brand.
  • Opportunities for personal and professional growth in a company that values innovation and continuous improvement.
  • Be part of a culture built on relationships, teamwork, and pride in what you do.
 
Benefits:
  • Additional leave, bereavement leave, sick pay
  • Employee discounts, store discounts, referral programme
  • Life insurance, company pension
  • Free parking, on-site gym, canteen
  • Cycle to work scheme
  • Health & wellbeing programme
  • Enhanced maternity and paternity leave
  • Company events and more
 
Experience Required:
  • Customer service: minimum 3 years (required)
  • Team leader experience: 1 year (preferred)
 
Submit your CV to be considered for this exciting opportunity.
Jobs With Pertemps

Pertemps

Donna Fricker

donna.fricker@pertemps.co.uk

01536 216 194

Division 726

Pertemps Kettering 

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