£70,000 - £79,000 Per Annum
Full Time
Permanent
Home-based,
Customer Service And Call Centre
Posted 26 days ago
Expires In 2 Days
Job Description
Are you passionate about using data to shape strategy, optimise operations, and lead high-performing teams? This senior leadership role is all about driving best-in-class resource planning and performance management across multiple operational areas.
You’ll:
- Lead and inspire a team of 12–15 planning experts (Analyst & Managers)
- Own and deliver end-to-end resource planning cycles (forecasting, capacity, scheduling)
- Influence senior leaders & peers with data-driven insights and performance reporting
- Shape and deliver process improvements, governance forums, and strategic initiatives
- Deputise for the Head of Resource Planning & Insights
We’re looking for someone who is:
- An SME in resource planning, forecasting, and capacity modelling (1,000-4,000FTE)
- Experienced in managing senior stakeholders and presenting complex insights with impact
- Skilled at balancing strategy with hands-on leadership and coaching
- Confident driving operational efficiency and embedding new tooling & techniques
If you’re ready to make a big impact — shaping strategy, influencing senior decision-making, and building a stronger planning capability — we’d love to hear from you.
📩 Apply now and help us deliver outstanding customer, colleague, and business outcomes - Matt@cactussearch.co.uk
Matt Affron
matt.affron@cactussearch.co.uk
01905 330 790
Division 804
Cactus Search
Cactus House
30 Foregate Street
Worcester
Worcestershire
WR1 1DS
01905 330790
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