Customer Service Advisor

Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis.

 

📣 Role: Customer Service Advisor

📍 Location: Edinburgh City Centre (office based, in a call centre)

🔗 Duration: Temporary, ongoing

🕒 Hours: Monday to Friday, 08:30 - 7:00 (36 hours)

💰 Pay rate: £14.02 per hour

📅 Start date: Mid-November  

 

About the Role

You'll be the first point of contact for customers contacting the Council Tax team, providing support and guidance with professionalism and care. Your day-to-day tasks will include:

• Handling inbound customer calls

• Reviewing and updating customer accounts
• Recording accurate notes and information
• Offering clear guidance and support
• Redirecting enquiries to other departments when needed
• Sending documents or letters to customers
• Assisting with general admin tasks as required

 

Key Responsibilities

To thrive in this role, you’ll bring:

• Proven experience in a customer service position
• Strong verbal and written communication skills
• Excellent listening abilities
• Confident IT and typing skills
• A proactive, positive approach to helping customers 

If you're ready to make a difference and join a supportive team, apply online today!