Customer Contact Advisor - Inbound

Customer Contact Advisor – Inbound
Location: Edinburgh City Centre
Hours: Monday to Friday, 36 hours per week
Pay Rate: £14.02 per hour
Start Date: Early January
Duration: Temporary, ongoing – long-term commitment required
 
Pertemps are delighted to be working in partnership with a public sector client to recruit Inbound Customer Contact Advisors to support key frontline services. This is an excellent opportunity for individuals seeking a stable, long-term role within a busy and supportive call centre environment.
 
Please note: This role is subject to a Basic Disclosure check (cost £25).
 
About the Role
As an Inbound Customer Contact Advisor, you will be the first point of contact for customers contacting the Council Tax and Scottish Welfare Fund teams. You will manage a high volume of inbound calls, providing accurate information, guidance and reassurance while delivering a professional and empathetic customer experience.
 
Key Duties

• Handling inbound customer calls efficiently and professionally
• Reviewing, updating and maintaining customer records
• Accurately recording call notes and relevant information
• Providing clear guidance and support tailored to individual enquiries
• Signposting or redirecting enquiries to relevant departments where appropriate
• Issuing documentation and correspondence to customers
• Supporting general administrative tasks as required

 
Skills & Experience Required

• Proven experience in an inbound customer service or contact centre role
• Strong verbal and written communication skills
• Excellent listening and problem-solving abilities
• Confident IT skills, including accurate data entry and typing
• A proactive, positive and customer-focused approach
• Reliability and commitment to a long-term, ongoing temporary role

 
If you are passionate about delivering high-quality customer service and are looking for a long-term opportunity within the public sector, we would love to hear from you.
 
Apply online today to be considered.