Local Authority Housing, Housing Operations Manager, Management and Income Recovery Team, East London

Local Authority Housing, Housing Operations Manager, Management and Income Recovery Team, East London 
Pay rate to £45.05 per hour 
Contract role, Local Authority Housing 
 
Pertemps are recruiting for an experienced Operations Manager within Management and Income Recovery for a Local Authority in East London. 
You will need to have experience in a similar role in a Local Authority Housing setting. 
About the Role 

• This is a pivotal position within our Housing Options Service, responsible for the development, procurement, and management of our temporary accommodation portfolio.  

• You will ensure a sufficient supply, efficient allocation, and robust management of accommodation to prevent and relieve homelessness, strictly in line with statutory requirements and best practice. 

• This role is crucial in guiding the Council’s housing management and income recovery functions during significant changes.  

• This includes leading on temporary accommodation strategy and income collection performance, while embedding responses to legislative reform, ombudsman standards, and judicial scrutiny. 

• As Operations Manager, you will lead and develop a high-performing team, set ambitious objectives, and drive continuous improvement. You will be accountable for financial performance, strategic improvement, and the delivery of outstanding customer service standards. The role also involves partnership working across boundaries, representing the service internally and externally, and ensuring compliance with all relevant legislation and council policies.  

Key Requirements  
Strictly Essential, you must demonstrate all of the following  

• Extensive experience in housing management and income recovery at a strategic level, including comprehensive rental income and arrears recovery, property management with diverse providers, and procurement of accommodation for homeless households. 

• In-depth, up-to-date knowledge of relevant legislation, including Landlord and Tenant Law, Family and Immigration Law, welfare and housing benefits, the Children Act, Community Care Act, and associated case law as it relates to duties owed to homeless households. 

• Proven ability to develop and deliver tailored housing management services, lead effective research and consultation, and manage complex cases including legal proceedings. 

• Strong financial management and business planning skills, with a track record of monitoring, evaluating, and reporting on cost effectiveness and service performance. 

• Experience working in demanding environments with the general public and delivering responsive customer services to diverse communities. 

• Comprehensive knowledge of procurement processes, contract management, and database/workflow systems. 

• Relevant degree or professional qualification or equivalent substantial experience in the field. 

 
Please get in touch for more information. 
 
This is an agency post and Pertemps can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@pprsocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.