Local Authority Specialist Housing Advisor (Sheltered Housing), West London

Local Authority Specialist Housing Advisor (Sheltered Housing), West London 
Pay rate to £28.21 per hour 
Contract role, Local Government Housing 
 
We are recruiting for an experienced Local Authority Specialist Housing Advisor in West London. 
You’ll be the friendly, reliable first point of contact for older and vulnerable residents—making sure their homes and communal areas are safe, clean, and welcoming. You’ll support residents with tenancy issues, help them settle in, and encourage a great sense of community. 
Duties include: 

• Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.  

• Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.  

• Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.  

• Report and monitor completion of household repairs for residents less able to do so and coordinate / deploy a handy person to provide a more accessible and tailored service.  

• Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.  

• Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.  

• Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc. 

• Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy. Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction. 

• Maximise rent income through the effective management of rent accounts. Proactively alerting tenants to rent arrears, payment methods and signposting for help with benefits and other issues which may be preventing them from paying their rent. Actively reviewing rent accounts weekly using Iworld and printing and delivering statements and initial rent arrears letters. Logging all actions on Iworld, and identifying cases where notices may be required. Preparing notices of seeking possession (for signature by the sheltered housing manager) and delivering the notices. 

 
This is a contract role, and you will need to have experience in a similar Local Authority role. 
 
Please get in touch for more information. 
 
This is an agency post and Vitalis can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@vitalissocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.