Contact and Referral Officer, Buckinghamshire

Contact and Referral Officer, Buckinghamshire
Pay rate to up to £22 per hour
Contract role
Vitalis are recruiting for an experienced Contact and Referral Officer to work in a team in Buckinghamshire.
To be the first point of contact for members of the public and partner agencies with enquiries or concerns about a child or a young person, providing appropriate information and advice, and distinguishing between enquiries that range from basic advice and support to those that need early help services, to those where a child’s safety and welfare may be at risk.

• To provide a single point of contact for members of the public and partner agencies who may have concerns over a child or young person.
• To process and screen contacts from professionals and families concerning children with identified needs in a timely, efficient and safe manner providing information and advice as necessary within 24 hours.
• To analyse historical information presenting issues and form recommendations for the team manager by using a threshold document and guidance to determine what level of service is appropriate or needed.
• To develop close links with universal and voluntary sector services in order to resolve queries effectively, sign post or assist partner agencies in making referrals.
• Develop close liaison with the Multi Agency Safeguarding Hub and Teams in Localities Service. To ensure that contacts/information are progressed in a timely and safe manner.
• Provide information and advice to partner agencies (whether statutory or voluntary sector) who work with local children and families.
• To liaise with the Family Information Service to assist in and resolve queries from members of the public.
• To troubleshoot and resolve queries relating to the Early Years’ Service, providing eligibility advice according to set criteria.

Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:
Independent Reviewing Officer (IRO)

• Best Interest Assessor (BIA)
• Multi-Agency Safeguarding Hub (MASH)
• Looked After Children (LAC)
• Children’s Social Work
• Adult Social Work
• Service Manager
• Head of Service
• Team Manager
• Assistant Team Manager
• A wide range of housing roles
• Careers in SEND in local authorities

 
Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!
Contact me on olivia.russell@vitalissocialcare.co.uk or 07521053670 for more information.