£54,815 - £69,606 Per Annum
Full Time
Permanent
Oslo,
Engineering And Technical
Posted 1 hour ago
Expires In 29 Days
Job Description
LiuGong, a Global Manufacturer specialising in Heavy Plant machinery, are looking for a passionate and experienced Product Support Specialist to build and maintain relationships throughout the region.
Role: Product Support Specialist
Area: Oslo, Norway with travel throughout Scandinavia
Salary: 815,000 NOK + bonus + benefits
The requirements of the Product Support Specialist will be:
- Conduct field visits to support dealers during service peaks, new product launches, and escalated customer issues.
- Provide technical support for dealers both remotely (phone/email) and on-site.
- Oversee diagnostics, repairs, and warranty claim processes to ensure OEM compliance.
- Manage warranty claims end-to-end, including review, approval, and cost recovery.
- Perform root-cause analysis on recurring issues to reduce failure rates and improve product reliability.
- Build strong dealer relationships, ensuring compliance with OEM standards and supporting business growth.
The ideal candidate for Product Support Specialist will have:
- Experience within the Construction Machinery sector (excavators, wheel loaders, skid steers).
- Strong knowledge of vehicle/machinery systems, diagnostics, and repair processes.
- Fluency in Norwegian and English (written and spoken) required.
- Ability to use service data and KPIs to drive improvements.
- Strong organisational skills to manage multiple priorities and field activities.
- Willingness to travel extensively across Scandinavia, including overnight stays.
Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.
Beth Jones
beth.jones@elitecn.co.uk
01902 291791
Division V52
Elite Consultancy Network
Westbourne Manor
17 Westbourne Road
Edgbaston
Birmingham
West Midlands
B15 3TR
0121 450 5000
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