£26.80 Per Hour
Full Time
Temporary
South East London, Greater London
Public Sector And Council
Posted 1 day ago
Expires In 28 Days
Job Description
Contract: Temporary / Ongoing
Rate: £26.80 per hour (Umbrella / Limited)
Working Pattern: Mon to Fri 9am to 5pm Hybrid – 2 days in the office, 3 days remote
We are currently recruiting for an experienced Temporary Accommodation Officer to join Lewisham Council, delivering a people-focused income collection and arrears recovery service to support residents and sustain tenancies.
Main Purpose of the Role To provide an effective, resident-focused income collection service that maximises rental income and minimises rent arrears, while supporting residents living in temporary accommodation.
Key Responsibilities
- Proactively manage a caseload of rent accounts, ensuring income is maximised and tenancies are sustained
- Engage with residents via telephone, home visits, and office interviews
- Support residents to maximise income and prevent financial exclusion
- Represent Lewisham Council in County Court possession proceedings
- Maintain accurate records, prepare legal documentation, and progress arrears cases in line with council policies
- Ensure all arrears recovery actions are completed within agreed timescales
- Attend evictions when required, completing inventories and arranging removals and storage of goods
- Work closely with external partners including Housing Benefit, DWP, Social Services, and Housing Options
- Liaise with internal teams to resolve issues such as disrepair, succession, or abandonment
- Meet individual and team performance targets relating to income collection and customer service
- Provide training and induction support to new staff and work placements
- Deliver excellent customer service at all times and take responsibility for personal development
- Comply with all Lewisham Council policies, including Health & Safety and Equality & Diversity
- Experience in temporary accommodation, income recovery, or housing management
- Strong knowledge of arrears recovery processes and tenancy sustainment
- Experience representing or supporting cases at County Court (desirable)
- Excellent communication and customer service skills
- Ability to manage a busy caseload in a performance-driven environment
- Strong organisational skills and attention to detail
- Experience working within a local authority or public sector housing service
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants
27 Clements Lane
Greater London
EC4N 7AE
0208 1384125
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