Housing Manager

Job Title: Housing Manager
Location: West London
Rate: £250 – £300 per day (Umbrella)
Contract: 3–6 months initially, with potential to extend
Working Pattern: Office-based, 5 days per week
Start: ASAP

Overview We are seeking an experienced Housing Manager to lead a busy housing management service in West London. This is a hands-on leadership role overseeing tenancy management, estate services, resident engagement and income performance across a defined patch. The successful candidate will be responsible for driving service improvements, ensuring compliance, and delivering a high-quality experience for residents.

Key Responsibilities

• Lead and manage a team of Housing Officers and support staff.
• Oversee full tenancy management including sign-ups, audits, enforcement and sustainment.
• Monitor and improve rent collection, arrears recovery and income performance.
• Lead on complex ASB cases and tenancy breach investigations.
• Ensure estates are maintained to a high standard through regular inspections and contractor coordination.
• Manage voids, allocations and associated performance indicators.
• Deliver excellent customer service and respond to Member enquiries and escalated complaints.
• Build and maintain strong relationships with residents, stakeholders and partner agencies.
• Ensure compliance with all housing legislation, policies and safeguarding requirements.
• Prepare reports, performance updates and contribute to service development projects.

Requirements

• Proven experience as a Housing Manager or Senior Housing Professional.
• Strong knowledge of tenancy management, income collection, ASB and estate services.
• Experience leading teams and driving performance improvements.
• Excellent communication, leadership and organisational skills.
• Ability to manage complex casework and competing priorities in a fast-paced environment.
• Strong understanding of housing legislation and local authority processes.

How to Apply If you meet the requirements and are available for an immediate start, please submit your CV today for consideration.