£30 Per Hour
Full Time
Temporary
Hertford, Hertfordshire
Public Sector And Council
Posted 13 hours ago
Expires In 29 Days
Job Description
Location: East Hertfordshire (Hybrid Working)
Contract Type: 3-Month Ongoing Contract
Hourly Rate: £30 per hour (Umbrella)
Hours: Full-time
About the Role We’re seeking a proactive and experienced Council Tax Officer to join the Revenues and Benefits team at East Hertfordshire Council for a 3-month ongoing assignment.
This is a hybrid position with a strong emphasis on telephone-based customer service, providing vital support to residents on all aspects of Council Tax billing, registration, and the application of discounts and exemptions in line with current legislation.
Key Responsibilities
- Handle a high volume of inbound calls relating to Council Tax queries.
- Register new accounts accurately and apply discounts, exemptions, and other adjustments.
- Ensure all activities comply with current Council Tax legislation and council procedures.
- Maintain detailed and accurate customer records using the Academy system.
- Provide professional, empathetic, and solution-focused support to residents.
- Proven experience working as a Council Tax Officer within a local authority setting.
- Strong understanding of Council Tax legislation and processes.
- Confident telephone manner with excellent communication and problem-solving skills.
- Proficiency in using the Academy system.
- Ability to work efficiently in a fast-paced environment with minimal supervision.
- Competitive pay rate of £30 per hour (Umbrella).
- Flexible hybrid working arrangement.
- Opportunity to make a direct impact within a supportive, professional team.
- Potential for contract extension based on performance and service needs.
If you are interested in this position AND meet the requirements, APPLY NOW!
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants
27 Clements Lane
Greater London
EC4N 7AE
0208 1384125
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