Client Services Manager
arClient Services Manager

£35,000 - £38,000 Per Annum

Full Time

Permanent

Harlow, Essex

Construction And Property

Posted 12 days ago

Expires In 16 Days

Job Description

Client Services Manager – Construction Harlow

Working as an Account Manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.

Key Responsibilities
  • Serve as the main point of contact for clients across projects.
  • Build and maintain strong, long-term client relationships
  • Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team
  • Monitor contract performance against KPIs and agreed programmes
  • Coordinate with operations, compliance, and commercial teams to ensure smooth delivery
  • Relay client feedback internally and escalate risks or issues where necessary
  • Identify opportunities to improve service delivery or expand works within existing accounts
  • Produce basic account reports, progress updates, and client communications
  • Support clients in understanding compliance requirements and the importance of fire safety
Ideal Candidate
  • Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.
  • Strong client-facing, communication, and relationship-building skills
  • Comfortable managing multiple accounts and priorities
  • Organised, professional, and commercially aware
Package & Benefits
  • £35,000 – £38,000 per annum (depending on experience)
  • Hybrid working is available once fully trained
  • Structured onboarding and training period
  • Company benefits package (details provided upon offer)
  • Long-term career progression within a growing specialist contractor

Ashleigh Robinson

ash.robinson@pertemps.co.uk

01753 377208

Division 064

Pertemps Heathrow

The Hollies

Poyle Road

Colnbrook

Slough

Berkshire

SL3 0AA

01753 687 876

View Branch Details
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